Patient Survey Performance Crystal Palace Road / Chadwick Road

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Total No. Patients	Excellent	Good	Fair	Poor	Total
July CPR 22	133	253	7	1	394
July CR 29	262	179	44	6	491
August CPR 20	111	108	77	19	315
August CR 19	175	134	33	0	342
October CPR 35	249	219	104	44	342
October CR 25	137	155	94	42	428
November CPR 12	54	91	45	23	213
November CR 18	106	141	36	25	308
December CPR 21	130	181	43	17	371
December CR 7	56	35	25	5	121
January 2024 CPR 20	82	163	56	37	338
January 2024 CR 23	201	123	50	14	388
February 2024 CPR 20	115	211	37	1	364
February 2024 CR 16	159	85	12	16	272

• CPR = Crystal Palace Road
• CR = Chadwick Road

July CPR

• Patients Comments: Thank you for a lovely service **  difficulty in making an appointment over the phone  **  difficulty to speak with preferred gp ** insufficient time for appointments **

July CR

• Patients Comments: ** helpful reception staff ** I'm happy with every doctor I see ** always seen when I asked **   I feel that 10 mins is not enough time for an appointment, there are doctors that do and do not spend time (more at tessa jowell, feel like you pushedaway). I want to add dr. Andrade I felt listenedand took time ** availability of appointment time; preferred gp; choice of appointments.

August CPR

• Patients Comments: **much improved recently **   the receptionists are pleasant and try their best always to assist **   I couldn't make an appointment yesterday when I rang, however the receptionist was very helpful and gave me a number to help with a mental healthcare enquiry. Today I was offered an appointment today by phone and the receptionist was very helpful. **   no appointments available, the reception staff is excelent ** everything is good ** good surgery overall

August CR

• Patients Comments: ** reception and nurse was very very good and always helpful ** I have found the surgery is improving

October CPR

• Patients Comments: Just want to add that Cecilia was so kind, professional and caring. I can only say thank you for always supporting me in my medical condition (Dialysis) and for being so kind. Ms Thompson was absolutely kind and very supportive. Although the actual appt was not needed (H Blood pressure), she very kindly direct me to the correct person anxiety issues! Once again, everyone from the receptionist to the staff member who saw me, are very efficient and kind. Thank you to Ms Thompson for her kindness and support! I am really happy with the receptionist called Sabrina she is so helpful and very kind and friendly. I found making and appointment today was very good. I think the surgery here seems good compared with other comments I have received about other surgeries in the area. Receptionist very experience, excellent with client care best improvement going forward for the surgery. She has brough the online bad reviews straws to change with better comments about the surgery. DMC is treating my ADHD and I've been please with the experience of the share care agreement. Overall a good surgery, I like being able to make a telephone consultation online, as I very rarely need to see a GP face to face. I have also seen a GP/Nurse several times with my child over the past 12 months and they have been excellent. My answers are based on experiences for both of us. Wonderful receptionist and very kindly doctors, thank you. Coming into surgery and making the appoint was better the reception on 13/10/23 am was very helpful and provided the appt needed. If doctors can please stick to the callback times because sometimes people miss the call if the doctor calls earlier or later than expected. Then, the patient has to call again to make a new appt. The main concern I have is based on my initial interaction with reception when someone told me I could not get help filling my gestational diabetes prescription until my new patient intake, which meant I would have to wait a month. I had to make several phone calls before finally being connected to a nurse who helped me sort it out. To satisfaction to date, appointment lead times could improve plus an appointment reminder email or text. It is very hard to get through on the phone. It has also been an ongoing problem for me to get the required amount of medication so are constantly running out and having to last minute grab some.

October CR

• Patient Comments: DMC & Tessa Jowell (went to TJ today for the first time) are outstanding. You wouldn't know the NHS is in crisis from these 2 settings 8 mins is not enough but not your fault. You are all brilliant more resource on women's health & mental health would be welcomed.

November CPR

• Patients Comments: I am deaf and cannot use the phone. It is very difficult for me to book an appointment any other way at the time I need. (I have to get my husband to phone for me). At my last GP appointment, he answered the phone during the consultation so did not listen properly to my request and actioned it incorrectly. Very frustrating * Sandra the receptionist is the best ever receptionist you have had. Cecilia is the best blood taker ever. I would like to commend the support, so far from nurse Cecilia and Dr Pun for their efforts to and with my current condition, they both have provided me with very useful information something I have not received from this surgery for a very long time! many thanks to both - job well done! Cecilia was excellent - warm considerate and knowledgeable.

November CR

• Patient Comments: I have had essential medication cancelled with no heads up, not acceptable good people cannot do a good if not in a good system please sort it out * All excellent!!!

December CPR

• Patient Comments: Nurse not a GP cannot get GP appointments * Sabrina helpful receptionist, getting through the phone some times poor, Cecilia is excellent but availability if GPs is dire

December CR

• Patient Comments: I wish the automated systems was better. I have given up trying to get appointments for myself and only bother for my son now *  Jevan ANP was excellent, made me feel very comfortable, my blood pressure went down! He listened and was very caring and provided me with lots of information to make changes.

January 2024 CPR

• Patient Comments: Huge improvements on getting through on phones!, I have always had an appointment with a GP when requested but not always the same GP * The receptionist had a difficult patient who was at the receptionist desk Sandra d/w it Instead of repeating her answer, Sandra worded her answer slightly diffculty which was understood by the patient, The recorded phone system takes too long

January 2024 CR

• Patient Comments: Love the NHS

February 2024 CPR

• Patient Comments: No comments

February 2024 CR

• Patient Comments: Excellent*Dr Adebowale was very thorough and was very nice to speak to, was very understand and patient,* Requested for Dr Hanson again - was very happy with previous consultation* Dr Hanson very good* Had an appointment with the nurse Katy Simpson really made me feel at ease excellent bedside manner* I see a doctor less than once a year (thank God) my past visits at DMC has always been good* Megan – Amazing*Kiana - Great.
  I still believe that doctors need to develop their skills in dealing with children/ young people with special needs. Also as a parent of SEN child we should be able to message doctors online if need, very brief queries. As time is limited regarding parents dealing with their own health issues.

Published: Mar 8, 2024